Refund Policy

Vending Machine Refund Policy

 

If you experience an issue with a vending machine and need to request a refund, please follow the detailed steps outlined below to ensure a smooth and efficient process:

 

1. Contact Customer Service: It is important to reach out to our customer service team within 24 hours of the incident. You can contact us via phone, email, or through our website's support portal. Provide your preferred method of communication for a timely response.

 

2. Provide Complete Details: To assist us in processing your refund effectively, please include the following information in your communication:

   - Machine Location: Specify the exact location of the vending machine (e.g., building name, address, or location within a facility).

   - Transaction Date and Time: Clearly state when the purchase was made, as accurate timing helps us track transactions.

   - Item Purchased: Mention the name of the item you attempted to purchase and any relevant product codes, if applicable.

   - Amount Lost: Indicate the amount of money that was lost during the transaction.

 

3. Refund Processing: Once your request is received, our team will thoroughly investigate the issue. If your claim is validated, we will process your refund within 5 to 7 business days. You will receive a confirmation email once your refund is processed, detailing how and when the funds will be returned.

 

4. Limitations: Please note that refunds can only be issued for valid claims. Issues such as user error (e.g., selecting the wrong item or forgetting to collect the item) may not qualify for a refund. Ensure all details are accurate to facilitate the review process.

 

We appreciate your understanding and cooperation as we strive to resolve any vending machine issues swiftly and efficiently. Thank you for your patronage!